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Q-tips Part II

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I got a response today from my complaint about the Q-tips. Here tis:

Hello,

Thanks so much for writing!

We do apologize for the experience you had with our product. Please
understand that the condition you’ve reported does not represent our
usual quality. We will forward your comments describing your experience
on to our Brand Manager and Quality Assurance staff.

We will certainly forward you a replacement coupon.

We again apologize and thank you for your interest!
Your friends at Unilever HPC

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